Legal
Refund & Cancellation Policy
How prepaid plans, cancellation, refunds and delivery of the Service work.
1. How plans are sold
Plans are prepaid for one month or one year per hotel. There is no automatic renewal, and nothing is charged without you completing a checkout.
2. Cancellation
Because nothing renews automatically, you do not need to cancel. When your paid term ends, the workspace keeps full access for 14 days, then becomes read-only; your data is kept and can still be exported. You can pay for a new term at any time to continue.
To stop using the Service and have your organisation's data deleted, email camanish.gupta@outlook.com from the Owner's account.
3. Refunds
| Situation | Refund |
|---|---|
| Charged twice, or charged the wrong amount | Full refund of the duplicate or excess amount |
| Yearly plan, refund requested within 14 days of payment | Full refund |
| Yearly plan, after 14 days | No refund for the remaining term |
| Monthly plan | No refund once the month has started |
| Paid time not yet started (for example, bought during a trial or the founding period) | Full refund on request before the paid time starts |
| We end your access without fault on your side, or the Service is unavailable for an extended period | Pro-rata refund of the unused paid time |
Free trials and the founding period involve no payment and therefore no refund.
4. How refunds are made
Refunds go back to the original payment method through PayPal or Razorpay, normally within 5 to 10 business days after approval, depending on your bank or card issuer. Refunds are made in full, in the currency you paid in. A refunded plan ends on the refund date, or returns to its earlier state if the paid time had not started.
5. Delivery of the Service
The Service is delivered online. Paid access is applied to your organisation's workspaces as soon as the payment is confirmed, normally within a minute, and a receipt is available in Administration → Plan & billing. Nothing is shipped physically.
6. Contact
To request a refund or report a payment problem, email camanish.gupta@outlook.com with the receipt number (EHMS-…) and the organisation name. We aim to reply within two business days.
eHMS (Manish Gupta), New Delhi, India.